Shipping Policy

Order Processing Times

All orders are processed within 1-2 business days.

We process orders on weekends; however, orders are not processed or shipped on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping to Canada

Shipping Method	Estimated Delivery Time	Cost (CAD)
Standard	3-5 business days	$11.99 CAD
Express	2-3 business days	$15.99 CAD

• Free Shipping: We offer free standard shipping on orders over $139 CAD.

Shipping to the United States

Shipping Method	Estimated Delivery Time	Cost (USD)
Standard	3-5 business days	$9.99 USD
Express	2-3 business days	$13.99 USD

• Free Shipping: We offer free standard shipping on orders over $99 USD.

Delivery delays can occasionally occur.

Shipping Destinations

We currently ship to addresses within Canada and the United States. We do not ship to other international destinations at this time.

P.O. Boxes

Please note that we do not ship to P.O. boxes. Please provide a physical street address at checkout to ensure your order is processed without delay.

Shipment Confirmation & Order Tracking

You can track your order status in real-time using the Shop App.

Alternatively, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and they are your responsibility as the customer.

Damages and Lost Packages

QUIBI is committed to ensuring your product arrives safely.

If your order arrives damaged or is lost in transit, we offer replacements only. We do not offer cash refunds for lost or damaged goods.

Please save all packaging materials and damaged goods before filing a claim. To initiate a replacement request, please contact us immediately at [Insert Support Email] with your order number and photos of the damage.

For any further questions regarding our shipping policy, please contact us at [Insert Support Email].